Privacy Policy


Payment Security

Registering online at is safe. When we request personal information from you (such as name, address, phone number and credit card number), it is done on our secure servers with encrypted files. Only authorized employees of the YMCA of Northwest Florida are given access to payment information for processing. Federal law limits your liability for unauthorized charges to your account. The Fair Credit Billing Act states that your credit card company (creditor) cannot hold you liable for more than $50.00 in the unlikely event a fraudulent charge occurs on your account. In the unlikely event of a fraudulent use of your credit card at, you must notify your credit card company in accordance with its rules and procedures. The YMCA of Northwest Florida will cover the liability of purchases made through this website only if the unauthorized use of your credit card resulted through no fault of our own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $50.00.

Privacy Policy

The YMCA of Northwest Florida knows that you may have concerns about privacy while registering for a program on the Internet. This Privacy Policy describes how we use, and do not use, information provided to us, and the steps we take to protect it. When you register online for a program offered at one of our branches, we may ask for your name, address, phone number, email address and other information necessary to fulfill and track your registration. For purposes of billing, you will need to provide your credit card type, number, expiration date, name shown on the credit card, and billing address for the card. We do not rent, sell or exchange your name to third-party companies for their marketing purposes. We may provide your information to reputable organizations that help us to fulfill your registration. For example, we may use companies to verify and process credit card transactions or software companies that host and process membership and program information for members of the YMCA of Northwest Florida.

How will my information be used?

Information collected on may be used in the following ways:

  • Bill your credit card for your program registration
  • Confirm and track your registration 
  • Respond to your customer service inquiries 
  • Provide promotional communication and other information to you

We may be required to disclose your personal information to third parties if necessary to comply with applicable laws, subpoenas or court orders.

How will my personal information be protected?

We protect our databases with various physical, technical and procedural measures, and we restrict access to your information by unauthorized persons. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. We also advise all YMCA of Northwest Florida employees about their responsibility to protect customer data.
All information transmitted through is stored on secure servers. We use 128-bit Secure Socket Layering (SSL) technology, which is the electronic commerce standard for securing information as it travels over the Internet. SSL technology is designed to encrypt your information, preventing an unauthorized party from viewing and downloading your information.

Program Fee Refund Policy

Refunds or credits will be given if the YMCA of Northwest Florida cancels a program. Other credits may be issued for unusual circumstances. We may require verification for accidents or illnesses. Participants must complete a Request for Refund form to request a refund. Upon approval, the YMCA will issue a credit voucher or check. If a participant requests a check, the YMCA reserves the right to deduct a 15% service charge from refunds.

Membership Dues Refund Policy

Refunds may be given in special circumstances. A Request for Refund must be submitted with necessary paperwork (if required) to be considered for a refund. Staff will review each case individually to determine if a refund will be issued. We reserve the right to deduct a 15% service charge from refunds.


If you have any questions or comments about our Privacy Policy or Refund Policy, call us at 850 432 8327 or email Chief Financial Officer Michelle Shelby.